Last month we had a great pleasure to take part in the 2018 CCMG conference which took place in the Durban.
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.
The Contact Centre Industry of South Africa is much like a morphing Galaxy bound together by an invisible power: the desire to fulfill the needs of the Client and provide excellent service. There are many stars in this Galaxy, some shine more brightly than others, but all are fighting to excel in this ever moving celestial mass. Every year the top performers of these stellar bodies, governed by the Professional Body of the Contact Centre Industry the Contact Centre Management Group, get together to celebrate excellence and incredible achievements within the Galaxy and to publicly acknowledge their Jedi Masters in the form of a spectacular Awards ceremony.
During the event, our stand attracted many visitors. On behalf of Axtel Headsets team, we would like to thank you for large attendance at the roundtables discussion. We hope that thanks to direct conversations, we would be able to work mutually on everyday challenges in a better way.